Refund policy

Buy Now returns and exchanges

A return or exchange request for a Buy Now order must be raised within 48 hours of delivery.

To be eligible, the item must be unworn, unused and returned with its original tags and packaging. Proof of purchase is required. Returns are subject to receipt and quality inspection before approval.

To request a return or exchange, email hello@pannolinobaby.com or use the Contact Us page. Include the order number, item details and reason for the request. Items sent back without return instructions may not be accepted.

Refunds

Once the returned item has been received and passed quality inspection, an approved refund will be processed within 3 to 5 working days. Your bank or payment provider may require additional time to credit the amount.

Damaged, incorrect or defective items

Please inspect the order on delivery. Report an incorrect, damaged or manufacturing-defect item within 48 hours, with the order number and clear photographs, so that it can be assessed.

Try & Buy orders

Items purchased after a Try & Buy session cannot be returned or exchanged after the session except where a manufacturing defect is identified. Manufacturing-defect claims remain subject to reporting, inspection and refund timelines described above.